Resume
Skills
& Expertise
​TECHNICAL SKILLS
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Microsoft Excel (Power Query, Power Pivot, Pivot tables)
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SAP Business Objects
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SQL (BigQuery)
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R/R Studio (Tidyverse, dplyr, ggplot2, R Markdown)
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Tableau
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Power BI
​PROFESSIONAL SKILLS
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Report building & presentations
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Research
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Problem solving
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Analytical thinking
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Sales & customer service
Education
2022 - 2023
Coursera |
Google Data Analytics Certificate
Completed extensive job-ready Google Career Certificate training. Demonstrated hands on experience with data cleaning, data visualisation, project management, interpreting and communicating data analytics findings. Developed confidence in transforming complex data into actionable insights, fluency in computer programming languages and solid understanding of databases.
2022
Moonstone Information Refinery | RE1 Certificate
FAIS Re1 Regulatory Examination for Financial Service Providers and Key Individuals in all Categories of Financial Service Providers.
2022
Moonstone Information Refinery | RE5 Certificate
FAIS Re5 Regulatory Examination for Representatives in all Categories of Financial Service Providers.
2014 - 2018
University of KwaZulu-Natal | Bachelor's Degree
Bachelor of Arts in Music with a focus on electro-acoustic music production and jazz performance.
Work
Experience
2023 - Present
Junior Data Analyst
AirFrance KLM, Johannesburg
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Creating and duplicating the “One Stop Shop” (OSS) Excel tool for 12 long haul establishments according to the business requirements, which include dashboards, reports and visualisations.
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Manipulating data and using automated tools to extract data wherever possible in coordination with the central BI/MI team.
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Supporting with preparation to ensure all data import processes run properly and timeously.
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Ensuring that data uploads are accurate and match source data. Checking and challenging the accuracy of the data and checking with the relevant stakeholders whenever needed.
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Removing corrupted data and fixing errors.
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Coordinating all input and feedback from management and returning it to the Project team
2018 - 2023
Insurance Broker
Employee Focus SA, Durban
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Taking an analytical approach to advise clients on appropriate long-term insurance coverage options based on their needs and the needs of their group scheme.
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Working in a two-person team, cleaning and processing large amounts of client data for 35 group schemes using Microsoft Excel.
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Assisting clients throughout the onboarding, maintenance, and claims processes for their chosen policies.
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Ensuring compliance with all regulations and laws within the industry by staying up-to-date with industry developments and market trends in order to provide the most comprehensive and current advice to clients.
2013
Data Collector
Sovereign Reign Consulting, Pietermaritzburg
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Contacted residents via telephone to verify the accuracy of their personal records.
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Compared customer data to municipal system records, and updated any discrepancies to maintain data integrity and accuracy.